Jeune couture accepts returns / repairs / refunds

• If an item arrives damaged or does not match the ordered item and its description, Jeune couture agrees to refund the entire amount paid by the buyer, excluding shipping costs. The item must be returned to us within 14 days of the purchase date. In some cases, a photo of the damaged or unsatisfactory item may suffice. The refund will be issued upon receipt of the item.
• We do not refund gift cards.
• If an item does not suit you, you may return it to us within 14 days, at your expense. Jeune couture agrees to refund the value of the item, excluding shipping costs which remain the responsibility of the buyer, upon receipt of the item.
• When a refund procedure is validated by Jeune couture, it may take up to 14 days to appear on the original payment method.
• If your package is stolen after delivery to your mailbox, and you chose delivery without signature and without insurance, Jeune couture will not be able to refund your purchase. If you chose insurance, you will need to contact postal services to report the theft of the package, and we will refund you.
• It will not be possible to refund exceptional products made to order.

Please note that your Jeune couture product is guaranteed for 3 months, but only under conditions of proper use on your part (indicated on the website).

In all three cases, you can contact us at the following email address:

CONTACT@JEUNECOUTURE.COM